Ditch Stale Training

Ditch Stale Training

Training retail sales associates (RSAs) with a one-size-fits-all approach is like giving everyone the same pair of shoes. Some will manage, a few might squeeze in, but most will be left uncomfortable. It’s no surprise these training programs often miss the mark.  We...
Rethink Customer Objections

Rethink Customer Objections

It’s a busy Saturday afternoon, and a retail sales associate (RSA) is helping a customer who is eyeing a product. Just as the RSA begins to highlight its features, the customer hesitates. “It’s too expensive,” they say. The RSA pauses, unsure of what to say next....
How to Use Gamified Learning Paths to Target Success

How to Use Gamified Learning Paths to Target Success

Retail sales associates (RSAs) often face a daunting challenge: navigating vast libraries of learning materials in a typical Learning Management System (LMS). Without clear guidance, they can become overwhelmed, wasting time and losing engagement. In fast-paced retail...