Ditch Stale Training

Ditch Stale Training

Training retail sales associates (RSAs) with a one-size-fits-all approach is like giving everyone the same pair of shoes. Some will manage, a few might squeeze in, but most will be left uncomfortable. It’s no surprise these training programs often miss the mark.  We...
Rethink Customer Objections

Rethink Customer Objections

It’s a busy Saturday afternoon, and a retail sales associate (RSA) is helping a customer who is eyeing a product. Just as the RSA begins to highlight its features, the customer hesitates. “It’s too expensive,” they say. The RSA pauses, unsure of what to say next....