Ditch Stale Training

Ditch Stale Training

Training retail sales associates (RSAs) with a one-size-fits-all approach is like giving everyone the same pair of shoes. Some will manage, a few might squeeze in, but most will be left uncomfortable. It’s no surprise these training programs often miss the mark.  We...
Rethink Customer Objections

Rethink Customer Objections

It’s a busy Saturday afternoon, and a retail sales associate (RSA) is helping a customer who is eyeing a product. Just as the RSA begins to highlight its features, the customer hesitates. “It’s too expensive,” they say. The RSA pauses, unsure of what to say next....
Why RSAs Learn More with eLearning

Why RSAs Learn More with eLearning

Retail sales associates (RSAs) face the challenge of balancing demanding work schedules with personal commitments. Finding time for RSA training and professional development is often difficult, yet it’s critical to improving their performance and delivering results on...