Vacancies: 1

The Product Administrator is organized, tech-savvy and passionate about e-Learning. Working as part of the HALIGHT Product Administration and Support Team, the Product Administrator is required to gain in depth knowledge on all HALIGHT products. The ideal candidate will demonstrate strong written and verbal communication skills and thrive in a fast paced and dynamic team.

What You’ll Do:

• Work with system admin tools to complete customer requests
• Set-up promotions and reward initiatives within HALIGHT products
• Prioritize and complete first-response SLAs and competing tasks within tight deadlines
• Assist with administrative set-up of new systems using admin tools
• Work closely with the client success team to attend to customer requests daily
• Perform system reporting on an as required basis
• Collaborate with support team to handle end user issues when required
• Lead ticket triage requests in Service Management
• Ticket Triage meetings with Product Owner and Technical Lead
• Scribe and record meetings
• Serve as the single point of contact for all communication with customer and CSL
• Ticket updates
• Support client Service Management requests
• Set up Product Administrator items including (but not limited to): banners and widgets, course uploads, sweepstakes, giveaways and more
• Collaborate with Support Team to investigate issues brought forward by end-users or the client; verify if it can be resolved in the admin and/or escalate to appropriate team with detailed information
• Prepare analytics for internal growth
• Maintain professionalism in communication to colleagues, clients and outside vendors
• Follow SOPs, recognize emergencies, and follow procedures for security breaches
• Maintain confidentiality of company data and customer details
• Handle additional potential responsibilities (client depending)

What You Bring:

• Post Secondary education in Business, Communications, or Project Management
• Minimum 1 year of project coordination or project administration experience
• Ability to prioritize tasks in a fast-paced environment
• Organized, strong communication skills
• Experience in Microsoft Office
• Ability to learn new software with ease
• Desire to grow within the organization
• Excitement about technology and e-Learning

Vacancies: 4

At HALIGHT, The Senior Software Developer is responsible for supporting the development of quality e-Learning solutions across our SAAS products. The Senior Software Developer works in agile teams alongside Front and Back End Developers, Technical Leads, Graphic Designers, Product Owners and User Experience Designers to ensure all elements of product creation are consistent.

What You’ll Do:

• Design and maintain a high-performance SPA with a thin server architecture
• Partner closely with cross-functional teams to deliver a consistently great user experience and product
• Produce written technical documentation as an effective means of communication with internal and external stakeholders
• Collaborate closely with Product Owners, UI/UX Designers and other cross-functional teams, owning a large part of the development process from problem solving
• to deployment
• Maintain HALIGHT standards and best practices to bring consistency to our codebase
• Deploy high quality, scalable and robust solutions within sprint cadences
• Gather requirements and design new software features
• Use standard computer science algorithms and data structures to solve technical problems
• Act as a mentor to junior Software Developers
• Coordinate between Development and other internal teams to increase product stability
• Maintain and refactor existing automation approaches to reduce errors and toil
• Maintain and improve CI/CD pipelines
• Deploy product updates to production environments
• Investigate production issues

What You Bring:

• Bachelor’s degree in Computer Science or related technical field or equivalent practical experience
• 5+ years of relevant software development experience
• Deep understanding of HTML, CSS, JavaScript, and related web technologies (including node.js on AWS Lambda)
• Familiarity with mobile and desktop UI/UX design patterns and accessibility standards
• Deep understanding of React.js component architecture, data binding and virtual DOM
• Experience creating responsive, intuitive interfaces
• Self-starter committed to disciplined and top-quality software development
• Exceptional attention to details and ability to logically approach a problem and break it down into manageable tasks
• Excellent written and verbal communication skills
• Ability to work cross-functionally
• Advocate for innovation and continuous improvement of software
• Excited by constantly learning new technologies & skillsets
• Strong knowledge of the modern JavaScript ecosystem and best practices
• Ability to work quickly to meet deadlines in a fast-paced environment

Vacancies: 1

At HALIGHT, the Senior Data Analyst extracts, examines, redirects, and breaks down complex data sets to draw conclusions from them. The Senior Data Analyst supports clients and internal teams by extracting data in such a way that tells a story and presents this data to both internal and external teams. The Senior Data Analyst will draw conclusions from analysis that will paint a holistic picture of the problems we are solving.

The Senior Data Analyst is curious by nature and has a drive for innovation, a keen eye for detail and a complex understanding of data analysis tools and databases. The Senior Data Analyst must have exceptional written and verbal communication skills with the ability to think outside the box to support data-driven business decisions. The Senior Data Analyst reports to the Data Architect.

What You’ll Do:

• Generate impactful visuals to present to stakeholders that will aid the team to make data-driven decisions
• Provide technical assistance, guidance, and direction in terms of data analysis and modeling for internal and external stakeholders
• Organize data in safe, secure, and accessible locations
• Abide by HALIGHT security and confidentiality best practices
• Collaborate with key stakeholders to interpret the client’s needs and work with the Data team on the data analytics package
• Involvement in post-mortems and QBR’s
• Analyze data and recommend alternatives and options for solutions
• Determine how data is being accessed and utilized to advocate use cases on behalf of the client
• Perform proactive ad hoc analysis and present findings
• Identify existing gaps in data analysis and improve data extraction methods
• Optimize and leverage internal tools (QuickSight and Power BI)
• Develop and author new BI Dashboards

What You Bring:

• Post secondary education in Computer Science, Mathematics, Economics, Information Management, or another related field
• 5-8 years experience as a Data Analyst at an intermediate or senior level
• Intermediate SQL development skills
• Ability to leverage data analysis tools such as QuickSight and Power BI
• Strong analytical skills with the ability to collect, organize, analyze, interpret, and disseminate information with attention to detail and accuracy
• Outstanding verbal and written communication skills
• Innovative mindset with a passion for data and technology
• Ability to translate business requirements to non-technical terms
• Excellent time management; ability to respond to stakeholder requests in timely manner
• Ability to collaborate cross-functionally in an agile environment