Vacancies: 2

At HALIGHT, The Senior Software Developer is responsible for supporting the development of quality e-Learning solutions across our SAAS products. The Senior Software Developer works in agile teams alongside Front and Back End Developers, Technical Leads, Graphic Designers, Product Owners and User Experience Designers to ensure all elements of product creation are consistent.

What You’ll Do:

• Design and maintain a high-performance SPA with a thin server architecture
• Partner closely with cross-functional teams to deliver a consistently great user experience and product
• Produce written technical documentation as an effective means of communication with internal and external stakeholders
• Collaborate closely with Product Owners, UI/UX Designers and other cross-functional teams, owning a large part of the development process from problem solving
• to deployment
• Maintain HALIGHT standards and best practices to bring consistency to our codebase
• Deploy high quality, scalable and robust solutions within sprint cadences
• Gather requirements and design new software features
• Use standard computer science algorithms and data structures to solve technical problems
• Act as a mentor to junior Software Developers
• Coordinate between Development and other internal teams to increase product stability
• Maintain and refactor existing automation approaches to reduce errors and toil
• Maintain and improve CI/CD pipelines
• Deploy product updates to production environments
• Investigate production issues

What You Bring:

• Bachelor’s degree in Computer Science or related technical field or equivalent practical experience
• 5+ years of relevant software development experience
• Deep understanding of HTML, CSS, JavaScript, and related web technologies (including node.js on AWS Lambda)
• Familiarity with mobile and desktop UI/UX design patterns and accessibility standards
• Deep understanding of React.js component architecture, data binding and virtual DOM
• Experience creating responsive, intuitive interfaces
• Self-starter committed to disciplined and top-quality software development
• Exceptional attention to details and ability to logically approach a problem and break it down into manageable tasks
• Excellent written and verbal communication skills
• Ability to work cross-functionally
• Advocate for innovation and continuous improvement of software
• Excited by constantly learning new technologies & skillsets
• Strong knowledge of the modern JavaScript ecosystem and best practices
• Ability to work quickly to meet deadlines in a fast-paced environment

Vacancies: 1

At HALIGHT, the Client Success Liaison is highly organized and passionate about the e-Learning industry! Working as part of the Client Success Team, the Client Success Liaison is required to understand HALIGHT products, services, and processes to effectively support internal teams and external clients.

The ideal candidate will demonstrate strong project management expertise, leadership abilities, with outstanding communication and customer service skills.

What You’ll Do:

• Work closely with the team to understand and execute customer commitments daily; manage customer projects
• Work with HALIGHT system admin tools to complete customer requests
• Set-up promotions and reward initiatives within the system
• Assist with daily system administration tasks
• Serve as a point of leadership to the Client Success Team
• Daily, weekly, and monthly reporting as required
• Liaise with clients and internal teams to effectively organize and execute client projects
• Collaborate with support team to handle end user issues when required
• Collaborate with creative and development teams when required
• Communicate project timelines
• Ability to aid internal teams with scheduling, day to day communications and project updates

What You Bring:

• Post secondary education in Business, Communications, or Project Management
• 1-2 years of experience in client/customer service environments
• 2-3 years of Project Management experience
• Highly organized with superior written and verbal communication skills
• Ability to confidently communicate with internal and external partners
• Proficiency in Microsoft Office
• Ability to learn new software with ease
• Excitement about technology and e-Learning

Vacancies: 1

At HALIGHT, the Customer Support Agent is committed to resolve and escalate end-user issues. Working in a fast-paced environment with the Customer Service teams and Product Administration teams, the Customer Support Agent will possess excellent problem solving and multitasking skills.

What You’ll Do:

• Follow HALIGHT’s communication procedures, guidelines, and policies
• Provide accurate, valid, and complete information when communicating with clients and the HALIGHT team
• Maintain professionalism in communication to colleagues and clients
• Follow SOPs, recognize emergencies, and follow procedures for security breaches
• Resolve or escalate end-user tickets, for each unique platform in many languages
• Test and verify general functionality of LMS content
• Impersonate users to troubleshoot issues
• Update and correct user profile information, spelling errors, changes to names, email addresses as requested to resolve a ticket
• Ensure ticket responses meet SLA requirements set by client and agreed to by HALIGHT
• Maintain shared documents and forms with client and third-party suppliers to resolve and update end-user
• Manage each client communication-styles when responding to end-users
• Communicate with independent fulfillment teams to bring resolution to end-user shipment issues
• Verify user accounts through approved validation methods and tools where required
• Investigate fraudulent and duplicate accounts by reviewing account information, IP Address logs and proceed to escalate or disable as required
• Follow up with third party teams to retrieve tracking numbers for prizes won
• Perform reports as required for each client
• Maintain confidentiality of company data and customer details

What You Bring:

• 3-5 years of proven customer support experience
• Diploma or degree in Business, Marketing, Communications, or related field is preferred
• Excellent communication and interpersonal abilities are required
• Preference will be given to candidates with customer service experience in the technology industry, with LMS platforms and/or Jira Service Management
• The successful candidate must have a strong attention to detail
• Customer orientated with the ability to adapt and respond to different types of personalities
• Ability to multi-task, prioritize changing deadlines with excellent time management skills

Vacancies: 1

At HALIGHT, the Content Coordinator works closely with the Client Success Liaison, and our internal teams, to run creative and content projects for our existing clients across our LMS product suite. This role reports into the Director, Client Services.

What You’ll Do:

• Collate data and assets for creative projects
• Deliver milestones according to project timelines
• Coordinate with ID and Creative teams
• Review creative content prior to client delivery
• Receive and review client feedback
• Coordinate translation of content
• Update client portal with the status of creative projects
• Ensure creative projects remain in scope and on budget

What You Bring:

• Post-secondary education in Marketing, Communications, Business Administration, or similar field
• 1-3 years of relevant experience with digital content production or coordination
• Strong organizational and time management skills with attention to detail
• Motivated self-starter, solutions-oriented and resourceful
• Excellent verbal and written communication skills
• Ability to collaborate effectively with agile teams across the organization
• Proficiency with MS Office Suite
• Tech industry/SAAS background is preferred

Vacancies: 1

At HALIGHT, the Promotions Coordinator works closely with the Client Success Liaison and Product Administration Teams to coordinate promotions on our LMS platforms for existing clients. This role reports into the Director, Client Services.

What You’ll Do:

• Understand product restraints for promotional activities
• Coordinate with legal team on promotional legalities
• Coordinate with ID and creative teams
• Review assets and receive client feedback
• Coordinate with reward fulfilment houses as required
• Track and coordinate winner taxation as required
• Coordinate with Product Administrators for set up and launch of promotions
• Ensure promotional projects remain in scope and on budget
• Prepare analytics and reporting on promotional activities
• Update client portal with status of promotional projects

What You Bring:

• Post-secondary education in Marketing, Communications, Business Administration, or similar field
• 1-3 years of relevant experience in a promotions or marketing capacity
• Extremely organized, result-orientated and a self-starter
• Strong organizational and time management skills with attention to detail
• Strong business acumen
• Outstanding verbal and written communication skills
• Ability to collaborate effectively with internal and external teams
• Proficiency with MS Office Suite
• Tech industry/SAAS background is preferred