Vacancies: 2

At HALIGHT, The Senior Software Developer is responsible for supporting the development of quality e-Learning solutions across our SAAS products. The Senior Software Developer works in agile teams alongside Front and Back End Developers, Technical Leads, Graphic Designers, Product Owners and User Experience Designers to ensure all elements of product creation are consistent.

What You’ll Do:

• Design and maintain a high-performance SPA with a thin server architecture
• Partner closely with cross-functional teams to deliver a consistently great user experience and product
• Produce written technical documentation as an effective means of communication with internal and external stakeholders
• Collaborate closely with Product Owners, UI/UX Designers and other cross-functional teams, owning a large part of the development process from problem solving
• to deployment
• Maintain HALIGHT standards and best practices to bring consistency to our codebase
• Deploy high quality, scalable and robust solutions within sprint cadences
• Gather requirements and design new software features
• Use standard computer science algorithms and data structures to solve technical problems
• Act as a mentor to junior Software Developers
• Coordinate between Development and other internal teams to increase product stability
• Maintain and refactor existing automation approaches to reduce errors and toil
• Maintain and improve CI/CD pipelines
• Deploy product updates to production environments
• Investigate production issues

What You Bring:

• Bachelor’s degree in Computer Science or related technical field or equivalent practical experience
• 5+ years of relevant software development experience
• Deep understanding of HTML, CSS, JavaScript, and related web technologies (including node.js on AWS Lambda)
• Familiarity with mobile and desktop UI/UX design patterns and accessibility standards
• Deep understanding of React.js component architecture, data binding and virtual DOM
• Experience creating responsive, intuitive interfaces
• Self-starter committed to disciplined and top-quality software development
• Exceptional attention to details and ability to logically approach a problem and break it down into manageable tasks
• Excellent written and verbal communication skills
• Ability to work cross-functionally
• Advocate for innovation and continuous improvement of software
• Excited by constantly learning new technologies & skillsets
• Strong knowledge of the modern JavaScript ecosystem and best practices
• Ability to work quickly to meet deadlines in a fast-paced environment

Vacancies: 1

At HALIGHT, the Content Coordinator works closely with the Client Success Liaison, and our internal teams, to run creative and content projects for our existing clients across our LMS product suite. This role reports into the Director, Client Services.

What You’ll Do:

• Collate data and assets for creative projects
• Deliver milestones according to project timelines
• Coordinate with ID and Creative teams
• Review creative content prior to client delivery
• Receive and review client feedback
• Coordinate translation of content
• Update client portal with the status of creative projects
• Ensure creative projects remain in scope and on budget

What You Bring:

• Post-secondary education in Marketing, Communications, Business Administration, or similar field
• 1-3 years of relevant experience with digital content production or coordination
• Strong organizational and time management skills with attention to detail
• Motivated self-starter, solutions-oriented and resourceful
• Excellent verbal and written communication skills
• Ability to collaborate effectively with agile teams across the organization
• Proficiency with MS Office Suite
• Tech industry/SAAS background is preferred

Vacancies: 1

At HALIGHT, the Promotions Coordinator works closely with the Client Success Liaison and Product Administration Teams to coordinate promotions on our LMS platforms for existing clients. This role reports into the Director, Client Services.

What You’ll Do:

• Understand product restraints for promotional activities
• Coordinate with legal team on promotional legalities
• Coordinate with ID and creative teams
• Review assets and receive client feedback
• Coordinate with reward fulfilment houses as required
• Track and coordinate winner taxation as required
• Coordinate with Product Administrators for set up and launch of promotions
• Ensure promotional projects remain in scope and on budget
• Prepare analytics and reporting on promotional activities
• Update client portal with status of promotional projects

What You Bring:

• Post-secondary education in Marketing, Communications, Business Administration, or similar field
• 1-3 years of relevant experience in a promotions or marketing capacity
• Extremely organized, result-orientated and a self-starter
• Strong organizational and time management skills with attention to detail
• Strong business acumen
• Outstanding verbal and written communication skills
• Ability to collaborate effectively with internal and external teams
• Proficiency with MS Office Suite
• Tech industry/SAAS background is preferred

Vacancies: 2

The Product Administrator is organized, tech-savvy and passionate about e-Learning. Working as part of the HALIGHT Product Administration and Support Team, the Product Administrator is required to gain in depth knowledge on all HALIGHT products. The ideal candidate will demonstrate strong written and verbal communication skills and thrive in a fast paced and dynamic team.

What You’ll Do:

• Work with system admin tools to complete customer requests
• Set-up promotions and reward initiatives within HALIGHT products
• Prioritize and complete first-response SLAs and competing tasks within tight deadlines
• Assist with administrative set-up of new systems using admin tools
• Work closely with the client success team to attend to customer requests daily
• Perform system reporting on an as required basis
• Collaborate with support team to handle end user issues when required
• Lead ticket triage requests in Service Management
• Ticket Triage meetings with Product Owner and Technical Lead
• Scribe and record meetings
• Serve as the single point of contact for all communication with customer and CSL
• Ticket updates
• Support client Service Management requests
• Set up Product Administrator items including (but not limited to): banners and widgets, course uploads, sweepstakes, giveaways and more
• Collaborate with Support Team to investigate issues brought forward by end-users or the client; verify if it can be resolved in the admin and/or escalate to appropriate team with detailed information
• Prepare analytics for internal growth
• Maintain professionalism in communication to colleagues, clients and outside vendors
• Follow SOPs, recognize emergencies, and follow procedures for security breaches
• Maintain confidentiality of company data and customer details
• Handle additional potential responsibilities (client depending)

What You Bring:

• Post Secondary education in Business, Communications, or Project Management
• Minimum 1 year of project coordination or project administration experience
• Ability to prioritize tasks in a fast-paced environment
• Organized, strong communication skills
• Experience in Microsoft Office
• Ability to learn new software with ease
• Desire to grow within the organization
• Excitement about technology and e-Learning

Vacancies: 1

At HALIGHT, our Creative Content Writers design and develop engaging learning experiences for our clients. Their goal is to facilitate learners in acquiring knowledge, skills, and competencies in an effective and appealing manner. Our writers follow Instructional Design methods and structure content and activities into learning material that is quickly learned while maintaining a creative and informative tone.

What You’ll Do:

• Create engaging learning activities and compelling course content that enhances retention
• Work with subject matter experts and identify target audience’s training needs
• State instructional end goals and create content surrounding them
• Visualize instructional graphics, the user interface, and the finished product
• Conduct instructional research and analysis on learners and contexts
• Apply tested instructional design theories, practice and methods
• Provide exercises and activities that enhance the learning process
• Create supporting material/media (audio, video, simulations, role-plays, games)
• Decide on the criteria used to judge learner’s performance and develop assessment instruments
• Maintain project documentation and course folders
• Maintain strict confidentiality of sensitive information

What You Bring:

• Post-secondary education in instructional design, creative writing, education, or equivalent
• Excellent knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Basic HTML/XML knowledge would be an asset
• Solid knowledge of course development software and at least one Learning Management System would be an asset
• Visual design skills and ability to understand storyboarding
• Ability to write effective copy, instructional text, audio scripts/video script