The Client Success Liaison is highly organized and passionate about the Learning & Development industry. Working as part of the HALIGHT Client Success team, the Client Success Liaison is required to understand HALIGHT products, services and processes to effectively support internal teams and external clients. The ideal candidate will demonstrate strong written and verbal communication skills and thrive in a fast paced and dynamic team.

Responsibilities

• Work closely with the team to understand and execute customer commitments daily
• Work with HALIGHT system admin tools to complete customer requests
• Set-up promotions and reward initiatives within the system
• Assist with daily system administration tasks
• Daily, weekly, and monthly reporting as required
• Liaise with clients and internal teams to effectively organize and execute client projects
• Collaborate with support team to handle end user issues when required
• Collaborate with creative and development teams when required
• Communicate project timelines
• Ability to aid internal teams with scheduling, day to day communications and project updates

Qualifications

• Post Secondary Education in Business, Communications, or Project Management
• 1-2 years of experience in client services, project management or an equivalent field
• Highly organized with superior written and verbal communication skills
• Ability to confidently communicate with internal and external partners
• Proficiency in Microsoft Office
• Ability to learn new software with ease
• Excited about technology and e-Learning

The Graphic Designer is responsible for producing creative designs for HALIGHT’s clients. Graphic Designers work in a small agile team designing and executing projects. The Graphic Designer is a member of the Creative Team and reports to the Creative Services Manager.

Responsibilities

• Prepares rough drafts and present ideas
• Conceptualize visuals and create images that identify a product or convey a message using design software
• Develop graphics for e-Learning modules as well as creating logos and other marketing and advertising materials
• Develop illustrations, logos and other designs using software based on client’s guidelines and brand
• Meticulous review of designs for errors prior to delivery
• Prepping and testing graphics to be optimized across various media
• Work with instructional designers and lead graphic designer to produce final design
• Test graphics across various media
• Incorporate changes recommended by the clients into the final design
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand
• Keep internal team members informed on project status

Qualifications

• Post secondary education in graphic design, or related field
• 3+ years experience in a graphic design role and a strong portfolio
• Proficiency in Adobe PhotoShop, Illustrator
• Adobe After affects, animate would be an asset
• Strong communication coupled with expert interpersonal skills
• Meticulous attention to detail
• Ability to work independently as well as in a team
• Ability to convey visual concepts
• Creative thinker, highly organized
• Ability to adhere to tight deadlines
• Familiarity with guidelines for social media platforms
• Ability to provide and receive constructive feedback

The Product Administrator is organized, tech-savvy and passionate about e-Learning. Working as part of the HALIGHT Client Success team, the Product Administrator is required to gain in depth knowledge on all HALIGHT products. The ideal candidate will demonstrate strong written and verbal communication skills and thrive in a fast paced and dynamic team.

Responsibilities

• Work with system admin tools to complete customer requests
• Set-up promotions and reward initiatives within HALIGHT products
• Complete competing tasks within tight deadlines
• Assist with administrative set-up of new systems using admin tools
• Work closely with the client success team to attend to customer requests daily
• System reporting daily, weekly, monthly and as required
• Collaborate with support team to handle end user issues when required

Qualifications

• Post Secondary Education in Business, Communications, or Project Management
• Some project coordination or project administration experience
• Ability to prioritize tasks in a fast-paced environment
• Organized, strong communication skills
• Experience in Microsoft Office
• Ability to learn new software with ease
• Desire to grow within the organization
• Excited about technology and e-Learning

The ideal candidate for the role of Illustrator should possess a strong knowledge of current industry tools and trends as well as be able to deliver solutions with high visual impact in a deadline driven environment in a variety of styles. As part of our creative department, you’ll be working on various projects and tasks such as illustrations and icon artwork for eLearning courses, animated videos, and social media marketing artwork.

Qualifications & Requirements

• Proficiency with Adobe Illustrator and Photoshop with a solid portfolio (please provide a link to, or attach a portfolio when applying)
• Exceptional layout and composition skills with a keen attention to the details
• Strong traditional illustration/drawing abilities
• Ability to collaborate with a team as well as work independently
• Strong organizational skills and ability to multi-task
• Ability to deliver projects on schedule according to established timelines
• Excellent interpersonal, written and verbal communication skills

Responsibilities Include

• Producing great illustrations (of course)
• Working closely with creative director, design leads and/or project managers
• Developing illustrations based on creative briefs and gathered requirements

Preferred but not mandatory

• Experience with Adobe Flash
• Any general graphic design or animation experience

The ideal candidate for the animator position should possess a strong knowledge of current industry tools and trends as well as be able to deliver quality results in a deadline driven environment. As part of our creative department, you’ll be working primarily on animations for use in elearning courses and marketing campaigns.

Qualifications & Requirements

• Solid motion design skills with an understanding and ability to demonstrate the principles of animation with a strong demo reel and portfolio (please provide a link to, or attach a portfolio when applying)
• Specifically, timing, staging, anticipation, follow through and overlapping action, appeal, secondary action
• Proficiency with software packages such as Adobe After Effects and Adobe Animate (formerly Flash
• Working knowledge of Adobe Photoshop and Adobe Illustrator for secondary/supporting tasks
• Strong traditional drawing skills
• Ability to collaborate with a team as well as work independently
• Strong organizational skills and ability to multi-task
• Ability to deliver projects on schedule according to established timelines
• Excellent interpersonal, written, verbal communication skills with a keen ability to communicate visual concepts

Responsibilities Include

• Developing concepts based on client or internal scripts
• Taking concepts from the storyboard stage to final animation
• Working closely with creative director, design leads and/or project managers

Preferred but not mandatory

• 3D animation abilities using Autodesk Maya
• 3D modeling abilities using ZBrush/Maya
• Any general graphic design
• Audio editing experience/understanding

HALIGHT is seeking a Learning and Development (L&D) Manager to build our clients digital Learning and Development curriculum.

In this role, you will be passionate about helping people learn and grow. Excellent communication skills are essential. If you also have experience designing e-learning courses and managing budgets, we’d like to meet you!

Ultimately, you will help our client succeed by training and developing its people through our proprietary eLearning platform. The Learning and Development Manager reports to the Director of Strategic Solutions.

Responsibilities

• Work with the client and other stakeholders to build a learning and development strategy
• Create and execute long term learning and development strategies and programs
• Build learning curriculum designed with leadership, management, business and best practices in mind; curriculum should be developed to expand talent and skills
• Evaluate individual and organizational development needs
• Support implementation of learning and development initiatives through HALIGHT’s eLearning platform
• Design e-learning courses, workshops and other trainings
• Work with internal stakeholders at HALIGHT to ensure course content and learning objectives meet the client’s needs
• Assess the success of development plans and help employees make the most of learning opportunities
• Evaluate course content; continuously make content improvements where necessary
• Help managers develop their team members through career pathing
• Build reports and analyse system data
• Track budgets and negotiate contracts
• Manage and oversee training field teams

Qualifications

• Proven experience as an L&D Manager, Training manager, or equivalent experience
• Current knowledge of effective learning and development methods
• Understanding of learning philosophy
• Familiarity with e-learning platforms and practices
• Experience in project management and budgeting
• Proficient in MS Office and Learning Management Systems (LMS)
• Excellent communication and negotiation skills; sharp business acumen
• Ability to build rapport with employees and vendors
• BSc/BA in Business, Psychology or a related field
• Professional certification (e.g. CPLP) is a plus

HALIGHT is currently seeking an enthusiastic and highly organized Sales and Marketing Assistant to join our team. The Sales and Marketing Assistant has strong attention to detail and a knack for meeting and exceeding deadlines in a fast-paced environment. The successful incumbent will support sales and marketing as well as the client success team. The Sales and Marketing Assistant reports directly into the Director, Sales and Marketing.

Responsibilities

• Providing overall support to the sales and marketing team
• Supporting the sales process and assisting with administrative tasks as assigned
• Executing pre and post sale administration and coordination with internal stakeholders
• Managing and supporting marketing initiatives
• Assisting in brand and community management
• Assist with social media, marketing, and website content
• Creating and administrating reports
• Support client requests
• Supporting the Client Success team as required
• Understand HALIGHT’s product portfolio and brand
• Understand HALIGHT’s sales principals and strategies

Qualifications

• Highly organized with strong attention to detail
• Ability to prioritize tasks
• Experience working in a fast paced, deadline driven environment
• Strong written and verbal communication skills
• Previous experience in a similar role would be an asset
• Comfortable working with software
• Ability to work within a team and independently
• Digital marketing experience would be an asset

Summary

At Halight, the Cloud Engineer will help us navigate all our cloud computing needs, including infrastructure design, maintenance, support and planning. As integral part of the Shared Services team, the Cloud engineer will identify and implement the most optimal cloud-based solutions for the organization.

Responsibilities

• Planning, designing and developing cloud-based applications.
• Managing cloud environments in accordance with company security guidelines.
• Deploying and debugging cloud initiatives as needed in accordance with best practices throughout the development lifecycle.
• Educating teams on the implementation of new cloud-based initiatives, providing associated training as required.
• Employing exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems.
• Using your extensive knowledge of APIs to design RESTful services, and integrate them with existing data providers, using JSON or XML as needed.
• Building and designing web services in the cloud, along with implementing the set-up of geographically redundant services.
• Orchestrating and automating cloud-based platforms throughout the company.
• Implementing cost-control strategies, cost optimization
• Configuring AWS environment, DNS management
• Use continuous integration and distribution pipelines to deploy applications
• Coding to implement essential security measures
• Stay current with industry trends, making recommendations as needed to help the company excel.

Qualifications

• 3-5 Year’s experience with AWS cloud services
• Experience with opensource technology, software development, systems engineering, scripting and cloud provider environments
• Skills for developing, deploying & debugging cloud applications would be an asset
• Experience with API usage, command line interface and SDKs for writing applications
• Experience with Load balancer, Firewalls, Security policies of AWS
• Knowledge of key features of Cloud Service Providers
• Understanding of application lifecycle management
• Code writing skills for serverless applications
• Understanding in the use of containers in development processes
• Experience in an agile environment is an asset

Summary

At Halight, the Linux Systems Administrator is responsible for designing, implementing, and monitoring the systems infrastructure. An integral member of the shared services team, the Linux administrator is a technical professional who specializes in maintaining and developing our Linux infrastructure technology.

Responsibilities

• Proactively maintain and develop Linux infrastructure technology
• Engineering of systems administration-related solutions for various project and operational needs
• Maintain best practices on managing systems and services across all environments
• Performance tuning, security updates
• Debugging system issues, maintaining system templates
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Proactively monitoring system performance and capacity planning
• Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware
• Create and modify scripts or applications to perform tasks
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
• Collaborate with other teams and team members to develop automation strategies and deployment processes

Qualifications

• 3-5 years’ experience as a Linux Administrator
• Bachelor’s degree in Computer Science, Information Systems or similar relevant degree
• In depth knowledge of Linux: RedHat, CentOS, Debian, etc.
• Hands on experience with MySQL and/or Oracle
• Familiarity with VMWare and SAN management and concepts
• Expert in Shell, Perl, and/or Python scripting
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an asset
• Strong problem solving and communication skills

Summary

At HALIGHT, our Creative Content Writers design and develop engaging learning experiences for our clients. Their goal is to facilitate learners in acquiring knowledge, skills, and competencies in an effective and appealing manner. Our writers follow Instructional Design methods and structure content and activities into learning material that is quickly learned while maintaining a creative and informative tone.

Responsibilities:

• Create engaging learning activities and compelling course content that enhances retention
• Write and edit scripting for eLearning courses
• Work with subject matter experts and identify target audience’s training needs
• State instructional end goals and create content surrounding them
• Visualize instructional graphics, the user interface, and the finished product
• Conduct instructional research and analysis on learners and contexts
• Apply tested instructional design theories, practice and methods
• Provide exercises and activities that enhance the learning process
• Decide on the criteria used to judge learner’s performance and develop assessment instruments
• Maintain project documentation and course folders
• Maintain strict confidentiality of sensitive information

Qualifications

• BS or MA in instructional design, creative writing, education, or equivalent
• Excellent knowledge of learning theories and instructional design models.
• Lesson and curriculum planning skills.
• Solid knowledge of course development software and at least one Learning Management System
• Ability to write effective copy, instructional text, audio scripts/video script

Position

At HALIGHT, the Associate Product Owner is responsible for supporting product owners with coordination, prioritization and acceptance of features generated by product teams in order to maximize the value of work.

As an Associate Product Owner, you will support the Product Owner team with coordination, and day to day tasks to ensure our product portfolio is meeting the needs of both the customers and our business objectives.

Responsibilities

• Learn and follow principles of agile development
• Oversee and help support product backlogs
• Work with product team to analyze the needs and align product backlogs
• Support product teams to refine and estimate backlog items (initiatives/epic/user stories) that guide agile product teams
• Learn HALIGHT’s product portfolio and gather a fundamental understanding of end-to-end customer experience integration and dependencies
• Participate in collaboration with stakeholders during the visioning and concept development of a product
• Supports product team in assessing value, developing cases, and prioritizing stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy
• Supports prioritization of backlog of user stories for implementation
• Helps to develop detailed specifications for the product features so they are clearly understood by the development teams
• Work closely with product team to learn and understand the product portfolio

Qualifications

• Strategic and Creative thinker
• Ability to work with cross-functional teams to deliver on a common goal
• Interpersonal skills and developing relationships with team members and clients
• Outstanding communication, and presentation skills
• Organizational and time management skills
• Analytical and problem-solving skills
• Highly disciplined with attention to detail

Position Summary

At HALIGHT, the PL/SQL Database will be responsible for creating and maintaining storage frameworks. The Database Developer will elucidate the intended use of each database, design appropriate solutions, and ensure the roll-out of these systems. The database developer will also be available to address queries related to the use of each database. This position reports to the Database Development Lead and is a member of the Data Services Team.

Responsibilities

• Architect, develop and maintain tables and constraints to meet the client’s requirements
• Gather all salient information regarding the intended functions of each database
• Use PL/SQL, implement all DML such that the application logic only interacts with the database through defined procedures
• Must be capable of understanding and writing complex business logic using SQL and PL/SQL
• Review each development to detect and amend coding and typographical errors, as well as bugs
• Formulate data dictionaries that are congruent with task specifications
• Create technical documents that outline the purpose, capacity, and guidelines attached to each database
• Provide practical guidance on the use and migration of each database
• Detects and corrects performance related issues

Qualifications

• Degree in Information Technology, Computer Science or equivalent
• 5 years’ experience with Oracle 11g or 12c, Oracle SQL and PL/SQL
• Experience with PHP is advantageous
• Experience in Web Development is advantageous
• Excellent oral and written communication skills
• Understanding of the software development lifecycle
• Familiarity with an Agile environment
• Ability to work as a part of team
• Strong query experience with joins, sub queries and aggregates
• Linux experience
• Experience with Git version control
• Portfolio of previous developments is preferred